Terms and Conditions
Terms and Conditions
Last updated: September 17, 2026
These Terms and Conditions apply to purchases made through the The Callahan Family website (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
For questions regarding these Terms and Conditions, please contact us at info@thecallahanfamily.com.
1. Applicability
These Terms and Conditions apply to all orders placed through our website.
By placing an order, you confirm that you have read and agree to these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
If any provision of these Terms and Conditions conflicts with applicable mandatory consumer protection laws, those mandatory laws will prevail.
2. Product Information
We make reasonable efforts to ensure that all product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate and up to date.
However, actual product colors may vary slightly depending on your device, screen settings, lighting conditions, or manufacturing variations.
We reserve the right to correct typographical errors, inaccuracies, omissions, or pricing errors at any time. If an error affects an order you have already placed, we will contact you when reasonably necessary.
3. Orders and Payment
Orders are processed once payment has been successfully authorized or received.
Available payment methods may include:
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Visa
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Mastercard
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Apple Pay
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Google Pay
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Shop Pay
The availability of individual payment methods may vary depending on your location, device, or payment provider.
We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues, pricing errors, product unavailability, or other circumstances that reasonably prevent us from fulfilling the order.
If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method.
4. Order Processing and Delivery
Our estimated order processing time is 1 to 3 business days.
After processing, estimated shipping time is generally 1 to 7 business days, depending on the destination, carrier, customs procedures, and other circumstances outside our reasonable control.
Orders may be shipped directly from our international suppliers or fulfillment partners, including suppliers located in China.
Where applicable, customers may be responsible for customs duties, import taxes, or other fees charged by local authorities. Any such charges are not controlled by The Callahan Family unless otherwise stated during checkout.
Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances including:
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High order volumes
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Carrier disruptions
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Customs processing
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Severe weather
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Public holidays
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Incorrect or incomplete delivery information
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Events outside our reasonable control
A shipping delay does not automatically entitle a customer to compensation or cancellation, except where required by applicable law or expressly provided under our Shipping or Return Policy.
5. Returns and Cancellations
Returns, refunds, and exchanges are governed by our separate Return Policy.
Please review the Return Policy before placing an order.
Because orders may enter processing shortly after being placed, we cannot guarantee that an order can be cancelled or modified after submission.
If you wish to request a cancellation or modification, please contact us as soon as possible at info@thecallahanfamily.com.
Nothing in these Terms and Conditions limits any rights you may have under applicable consumer protection laws or through your payment provider.
6. Shipping and Delivery Responsibility
Customers are responsible for providing complete and accurate shipping information when placing an order.
If incorrect or incomplete address information results in a failed delivery, additional shipping costs may apply.
When carrier tracking indicates that an order has been delivered to the address provided by the customer, we may request additional information or documentation before investigating a claim for non-receipt.
We are not responsible for delays, losses, or delivery failures caused by circumstances outside our reasonable control. However, this does not limit any rights or remedies available to customers under applicable law.
7. Limitation of Liability
To the fullest extent permitted by applicable law, The Callahan Family shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be prohibited by law.
8. Intellectual Property
Unless otherwise stated, all content made available through the The Callahan Family website, including text, images, graphics, logos, branding, product photography, website design, and other materials, is owned by or licensed to The Callahan Family.
Such content may not be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission, except where permitted by applicable law.
9. Complaints and Customer Service
Questions, complaints, or requests may be submitted by email to:
Please include your order number and a clear description of your question or complaint.
For concerns relating to product condition, quality, damage, or incorrect items, we may ask you to provide clear photographs or other reasonable supporting information so that we can assess the issue.
We aim to respond to customer inquiries within 5 business days.
10. Force Majeure
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, governmental actions, customs delays, war, civil unrest, epidemics, pandemics, or failures affecting carriers or logistics providers.
11. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions from time to time.
The version published on our website at the time an order is placed will generally apply to that order, unless otherwise required by applicable law.
Any material updates will be reflected by changing the “Last updated” date at the top of this page.
12. Governing Law
These Terms and Conditions are governed by the laws applicable to the entity operating The Callahan Family, without limiting any mandatory consumer protection rights that may apply based on the customer's place of residence.
Any disputes shall be handled by a court of competent jurisdiction, subject to any mandatory jurisdictional rights available to consumers under applicable law.
13. Contact
If you have questions regarding these Terms and Conditions, please contact:
The Callahan Family
Email: info@thecallahanfamily.com