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Return Policy

Return Policy

Last updated: September 17, 2026

At The Callahan Family, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.

If you have any questions about a return, please contact us at info@thecallahanfamily.com before sending your item back.

1. Return Period

You may request a return within 30 days of receiving your order.

To start a return, please contact us at:

info@thecallahanfamily.com

Please include:

  • Your order number;

  • The item(s) you wish to return; and

  • A brief explanation of your return request.

You do not need to return your order before contacting us. Once your return request has been reviewed, we will provide you with the applicable return instructions and return address.

Items returned without first requesting a return may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must generally be:

  • Unworn, except for trying it on;

  • Unwashed;

  • Undamaged;

  • Free from stains, odors, makeup, or other signs of wear;

  • In its original condition; and

  • Returned with all original tags and labels attached, where applicable.

We reserve the right to refuse a return or reduce the refundable amount if an item is returned in a condition that shows clear signs of use, damage, washing, alteration, or improper handling.

3. Trying On an Item

You may try on clothing to determine whether the size and fit are suitable.

Trying an item on is permitted, but wearing or using it beyond what is reasonably necessary to assess the fit and appearance may make it ineligible for return.

Please handle all items carefully while deciding whether to keep them.

4. Sale and Discounted Items

Unless an item is clearly marked as Final Sale at the time of purchase, sale and discounted items may be returned in accordance with this Return Policy.

Items explicitly marked as Final Sale may not be eligible for return except where the item is defective, damaged, incorrect, or where applicable law provides otherwise.

5. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened, worn, or used.

This may include:

  • Underwear and intimate apparel;

  • Certain swimwear;

  • Earrings and other pierced jewelry;

  • Personal-care products; and

  • Other hygiene-sensitive products.

If such an item arrives damaged, defective, or incorrect, please contact us so that we can review the issue.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection requirements, return shipping costs are the responsibility of the customer.

The Callahan Family works with international suppliers and fulfillment partners. Depending on the product and fulfillment location, the return address provided to you may be outside your country, including a return location in China.

International return shipping may therefore be more expensive than domestic shipping.

Any applicable return address will be provided after your return request has been approved.

Please do not send a return to an address shown on the parcel or website unless our customer service team has specifically confirmed that address for your return.

7. Return Shipping and Tracking

Customers are responsible for ensuring that an approved return reaches the return address provided by our customer service team.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

If we cannot verify that a return was shipped or received, we may be unable to process the refund.

The Callahan Family is not responsible for return parcels that are lost or damaged in transit when the return shipping method was arranged by the customer, except where applicable law provides otherwise.

8. Alternative Resolution

We understand that international returns can sometimes be costly or inconvenient.

Depending on the circumstances, our customer service team may offer an alternative resolution, such as:

  • A partial refund;

  • A replacement;

  • Store credit; or

  • Another mutually agreed solution.

You are not required to accept an alternative resolution if you prefer to proceed with an eligible return under this Return Policy.

Please contact us before sending your item back so we can discuss the available options.

9. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Significantly different from what you ordered,

please contact us at info@thecallahanfamily.com as soon as possible.

Include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs showing the problem, where reasonably possible.

Photos help us assess the issue quickly and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

If the problem resulted from an error on our part, we will provide a resolution in accordance with this policy and applicable law.

10. Size or Fit Issues

Choosing the wrong size or deciding that an item does not fit as expected is generally treated as a standard return rather than a product defect.

If your item meets the return conditions and your request is made within the applicable return period, you may request a return.

Please review the size guide on the relevant product page before placing an order.

If you need help choosing a size, contact us at info@thecallahanfamily.com before ordering.

11. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the eligible refund amount will be issued to the original payment method.

We aim to process approved refunds as soon as reasonably possible and, where applicable, within 14 days after the returned item has been received and approved.

Please note that your bank, card issuer, or payment provider may require additional time to make the refund visible in your account.

12. Shipping, Customs, and Other Charges

The Callahan Family currently offers free standard outbound shipping on eligible orders.

Any customs duties, import taxes, return shipping costs, expedited shipping fees, or other third-party charges are generally non-refundable unless otherwise required by applicable law or the charge resulted from an error on our part.

13. Exchanges

We cannot guarantee direct exchanges because product availability may change.

If you would like a different size, color, or item, please contact us at info@thecallahanfamily.com.

Depending on availability, we may provide an exchange option or ask you to return the original item and place a new order.

14. Order Cancellations

Orders may enter processing shortly after they are placed.

If you wish to cancel or modify your order, please contact us as soon as possible at info@thecallahanfamily.com.

Cancellation requests submitted within 24 hours of placing an order may be possible, but cancellation cannot be guaranteed once the order has entered processing or has been shipped.

If an order can no longer be canceled, you may request a return after receiving it in accordance with this Return Policy.

Nothing in this policy restricts any rights you may have under applicable law or through your payment provider.

15. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

info@thecallahanfamily.com

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If incorrect or incomplete information provided by the customer results in a failed delivery or returned parcel, additional shipping charges may apply.

16. Delivered but Not Received

If tracking indicates that your order has been delivered but you cannot locate it, please:

  1. Check around the delivery location;

  2. Check with household members or neighbors;

  3. Check with your building reception or mailroom, if applicable;

  4. Check whether the parcel was taken to a pickup point; and

  5. Contact the carrier for additional delivery information.

If you still cannot locate your package, contact us at info@thecallahanfamily.com and we will review the available tracking information and assist where reasonably possible.

A carrier's “delivered” scan does not automatically affect any rights you may have under applicable law.

17. Contact

For questions about returns, refunds, damaged items, or cancellations, please contact:

The Callahan Family
Email: info@thecallahanfamily.com

Please include your order number when contacting us about an existing purchase.