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Privacy Policy

Privacy Policy

Last updated: September 17, 2026

At The Callahan Family, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

For privacy-related questions or requests, please contact us at info@thecallahanfamily.com.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Billing address;

  • Order information;

  • Account information, where applicable;

  • Products purchased or returned;

  • Communications with our customer service team;

  • Reviews or other content you voluntarily submit; and

  • Other information you choose to provide.

Payment Information

When you make a purchase, payment information is processed through our payment service providers.

Depending on the payment method used, these providers may include credit card networks, payment processors, Apple Pay, Google Pay, Shop Pay, or other services available during checkout.

The Callahan Family does not directly store complete payment card details on its own systems.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Approximate location based on IP address;

  • Pages viewed;

  • Products viewed;

  • Referring website or source;

  • Interaction with our website;

  • Shopping cart activity;

  • Cookie identifiers; and

  • Other technical or usage information.

This information may be collected through cookies, pixels, tags, analytics tools, and similar technologies.

Please review our Cookie Policy for additional information.

2. How We Use Your Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Processing payments;

  • Providing shipping and tracking information;

  • Managing returns, refunds, and exchanges;

  • Communicating with you about your order;

  • Responding to customer service inquiries;

  • Providing and maintaining our website;

  • Personalizing your shopping experience;

  • Improving our products, website, and services;

  • Maintaining website and transaction security;

  • Detecting and preventing fraud, abuse, or unauthorized transactions;

  • Maintaining business, accounting, and tax records;

  • Complying with applicable legal obligations;

  • Measuring website performance;

  • Conducting analytics;

  • Measuring the effectiveness of advertising; and

  • Sending promotional or marketing communications where permitted by applicable law.

Where consent is required for a particular activity, we will request that consent before processing your personal information for that purpose.

3. Legal Bases for Processing

Where laws such as the General Data Protection Regulation (“GDPR”) or similar legislation apply, we may process your personal information based on one or more of the following legal bases:

Performance of a Contract

We process information when necessary to:

  • Process your order;

  • Receive payment;

  • Deliver your purchase;

  • Handle returns or refunds; and

  • Provide customer service related to your purchase.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

  • Preventing fraud;

  • Securing our website;

  • Improving our services;

  • Understanding how customers use our website; and

  • Managing our business operations.

We consider your privacy rights when relying on legitimate interests.

Consent

Where required, we may rely on your consent for activities such as:

  • Certain marketing communications;

  • Advertising cookies;

  • Analytics cookies; and

  • Certain forms of personalized advertising.

Where processing is based on consent, you may withdraw your consent at any time.

Legal Obligations

We may process or retain personal information when necessary to comply with applicable laws, regulations, tax requirements, accounting obligations, court orders, or other legal requirements.

4. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Ecommerce and Website Providers

Our online store is powered by Shopify.

Shopify may process certain personal information to provide ecommerce, checkout, security, payment, analytics, and related services.

Payment Providers

We may share transaction-related information with payment processors, banks, card networks, and digital payment services necessary to authorize and process your payment.

Suppliers and Fulfillment Partners

We may provide information such as your:

  • Name;

  • Shipping address;

  • Telephone number;

  • Email address; and

  • Order details

to suppliers or fulfillment partners where necessary to process and deliver your order.

Some of our suppliers or fulfillment partners may be located outside your country, including in China.

Shipping and Logistics Providers

We may share relevant delivery information with carriers and logistics partners such as UPS and other local or international shipping providers.

The carrier used may vary depending on the order and destination.

Analytics and Advertising Providers

Depending on your privacy and cookie preferences, we may use analytics, advertising, or marketing providers to help us:

  • Understand website usage;

  • Measure website performance;

  • Measure advertising effectiveness;

  • Prevent fraud; and

  • Deliver or measure relevant advertising.

Where required by applicable law, non-essential tracking technologies are used only after obtaining the required consent.

Professional and Legal Service Providers

We may disclose information to accountants, attorneys, insurers, financial institutions, consultants, or other professional advisers where reasonably necessary.

Legal Requirements

We may disclose personal information where required to:

  • Comply with applicable law;

  • Respond to a lawful request or legal process;

  • Enforce our agreements;

  • Investigate fraud or illegal activity; or

  • Protect our rights, customers, business, or others.

5. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for monetary payment.

However, depending on the technologies used on our website, certain disclosures of personal information to advertising or analytics partners may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may have the right to opt out of these activities through the privacy or cookie controls available on our website.

Your available rights depend on your place of residence and applicable law.

6. International Transfers

The Callahan Family operates with service providers, suppliers, technology providers, and logistics partners that may be located in different countries.

As a result, your personal information may be processed or stored outside the country in which you live, including in the United States, Canada, China, or other jurisdictions where our service providers operate.

Data protection laws in those countries may differ from those in your home jurisdiction.

Where applicable law requires additional safeguards for an international transfer of personal information, we will rely on legally recognized transfer mechanisms or other appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders;

  • Providing customer service;

  • Processing returns or refunds;

  • Maintaining financial and transaction records;

  • Preventing fraud;

  • Resolving disputes;

  • Enforcing agreements; and

  • Complying with legal, tax, accounting, or regulatory obligations.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal obligations.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

These technologies may be used for purposes including:

  • Maintaining your shopping cart;

  • Remembering preferences;

  • Securing our website;

  • Understanding website usage;

  • Measuring website performance;

  • Supporting marketing activities; and

  • Measuring or personalizing advertising.

Where required by law, we will request your consent before using non-essential cookies.

You may manage certain preferences through our cookie or privacy settings and through your browser settings.

For additional information, please review our Cookie Policy.

9. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

  • Products;

  • Promotions;

  • Special offers;

  • New collections; and

  • Other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may also contact us at info@thecallahanfamily.com.

Unsubscribing from marketing messages does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service requests.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Alteration;

  • Disclosure; and

  • Destruction.

Information transmitted through our website is protected using appropriate security technologies, including encrypted connections where applicable.

Payments are processed by third-party payment providers using their own security systems and standards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of your personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Request data portability;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain targeted advertising;

  • Opt out of certain sales or sharing of personal information;

  • Appeal certain decisions regarding a privacy request, where applicable; and

  • Lodge a complaint with an applicable data protection or privacy authority.

These rights are subject to applicable legal requirements and exceptions.

To exercise a privacy right, please contact:

info@thecallahanfamily.com

We may need to verify your identity before completing certain requests.

Where required by law, we will respond within the applicable statutory timeframe.

12. European Economic Area and United Kingdom Residents

If you are located in the European Economic Area (“EEA”) or United Kingdom and applicable data protection law applies to our processing of your personal information, you may have rights including:

  • Access;

  • Rectification;

  • Erasure;

  • Restriction of processing;

  • Data portability;

  • Objection to certain processing; and

  • Withdrawal of consent.

You may also have the right to lodge a complaint with the data protection authority responsible for your place of residence or another competent supervisory authority.

Exercising these rights will not affect the lawfulness of processing carried out before consent was withdrawn.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence, these rights may include:

  • Knowing what personal information we collect;

  • Accessing personal information;

  • Correcting inaccurate personal information;

  • Requesting deletion;

  • Receiving a portable copy of certain information;

  • Opting out of targeted advertising;

  • Opting out of certain sales or sharing of personal information; and

  • Appealing the denial of a privacy request.

Where these rights apply, you may exercise them by contacting us at info@thecallahanfamily.com or through any privacy controls made available on our website.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites or services operated by third parties.

We recommend reviewing the privacy policies of third parties before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our services;

  • Technology;

  • Service providers; or

  • Applicable laws and regulations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Where required by law, we may provide additional notice of material changes.

16. Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

The Callahan Family
Email: info@thecallahanfamily.com