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Shipping and Delivery

Shipping and Delivery

Last updated: September 17, 2026

We aim to process and deliver your order as quickly and accurately as possible. This Shipping and Delivery Policy explains our estimated processing times, delivery times, shipping methods, tracking process, and customer responsibilities.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Business days do not include weekends or public holidays.

2. Estimated Delivery Time

After your order has been processed, the estimated delivery time is generally 1 to 7 business days, depending on the delivery destination, carrier, and other logistical factors.

Delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances including:

  • High order volumes

  • Public holidays

  • Carrier disruptions

  • Severe weather

  • Customs processing

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

3. Shipping Method and Origin

Orders may be shipped directly from our international suppliers or fulfillment partners, including suppliers located in China.

Direct shipping allows us to reduce unnecessary transportation and warehousing between suppliers and fulfillment locations.

Depending on the destination country and applicable regulations, customs duties, import taxes, or other local charges may apply. Where such charges are imposed by local authorities, they are generally the responsibility of the customer unless otherwise stated at checkout.

Our shipping partners may include UPS and other local or international carriers depending on the destination and fulfillment route.

4. Shipping Costs

We currently offer free standard shipping on all orders, unless otherwise stated during checkout.

Any applicable shipping charges or optional expedited shipping fees will be clearly displayed before payment is completed.

5. Order Tracking

Once tracking information becomes available, customers can monitor their shipment using the tracking link provided by email or through our website.

Customers are responsible for regularly reviewing their tracking information after dispatch.

Depending on the carrier and destination, a shipment may:

  • Be delivered directly to the shipping address;

  • Be left in a designated safe location;

  • Be delivered to a nearby pickup point; or

  • Require additional delivery instructions.

If a package is redirected to a pickup location, the customer is responsible for collecting it within the timeframe specified by the carrier.

If your shipment appears to be delayed or the tracking information has not updated for an extended period, please contact us at info@thecallahanfamily.com so that we can review the shipment and assist where possible.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • House or apartment number

  • Postal or ZIP code

  • City

  • State or region, where applicable

  • Country

If you notice an error in your shipping information, please contact us as soon as possible at info@thecallahanfamily.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Additional shipping charges may apply if an order must be resent because incorrect or incomplete delivery information was provided.

7. Delivered but Not Received

If carrier tracking indicates that a package has been delivered but you have not received it, please first:

  1. Check around the delivery location and any designated safe places;

  2. Check with household members, neighbors, building reception, or mailroom staff where applicable;

  3. Check whether the carrier has delivered the package to a pickup point;

  4. Contact the carrier for additional delivery information; and

  5. Contact us at info@thecallahanfamily.com if the package still cannot be located.

We may ask you to provide your order number, tracking information, and other reasonable information required to investigate the shipment.

A carrier's “delivered” status will be considered as part of our investigation but does not automatically remove any rights or remedies available to you under applicable law.

8. Lost or Delayed Shipments

If a shipment appears to be lost or significantly delayed, please contact us at info@thecallahanfamily.com.

We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.

Any available refund, replacement, or other resolution will depend on the circumstances of the shipment, our applicable policies, and any rights available under applicable law.

9. Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or handling fees imposed by authorities in the destination country.

These charges are outside our direct control and may vary depending on the destination and order value.

Unless expressly stated otherwise during checkout, any applicable customs duties, import taxes, or similar charges are the responsibility of the recipient.

10. Contact

For questions regarding shipping, delivery, or tracking, please contact:

The Callahan Family
Email: info@thecallahanfamily.com